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Frequently Asked Questions
Studio & Booking Policies
If you are new to Glow Lab Skincare or unsure of what your skin needs, we highly recommend starting with our Skin Consultation ($50). Your aesthetician will analyze your unique skin function and chemistry to design a custom treatment plan.
Bonus: The $50 consultation fee is 100% redeemable toward your first service!
To ensure we can effectively allocate our resources to all of our premium clients, we kindly request a minimum of 24 hours' notice for any cancellations or rescheduling (48 hours' notice is required during holiday weekends).
- Late Cancellations: Cancellations or reschedules with less than the required notice (24hr notice standard / 48hrs notice holidays ) will result in a cancellation fee equal to 100% of the scheduled service price.
- No-Shows: Missing an appointment without notice will result in your credit card on file being charged the full value of the service.
- Gift Certificates: Late cancellations will result in a 50% deduction of the service value from the certificate, and no-shows will forfeit the full service value.
A valid credit card or gift certificate guarantee is required to secure your appointment online. However, we will not charge your card until your services have been fully rendered at our Laguna Niguel studio, unless a late cancellation or no-show occurs.
Facials & Clinical Treatments
Our Customized Facial ($150) is completely tailored to your skin's immediate condition, rather than following a rigid, pre-set formula. It features an advanced skin cleansing, targeted exfoliation, a specialized mask, and a deeply relaxing arm, neck, and scalp massage. The outcome is visibly cleaner, beautifully rebuilt, and radiant skin.
The Epicutis Experience (from $300) is a luxury clinical treatment that pairs advanced skincare formulation with targeted healing. Utilizing Epicutis' patented, gentle, and deeply nourishing formulas, this treatment focuses on skin barrier repair, intense hydration, and reducing inflammation—making it ideal for compromised or highly sensitive skin.
Our Customized Chemical Peel ($150) is tailored to your specific skin concerns, whether you are targeting hyperpigmentation, congestion, texture, or fine lines. Flaking or peeling depends entirely on the strength of the peel your aesthetician selects for you. Your aesthetician will guide you through the exact post-care routine to ensure smooth, safe, and beautiful downtime results.
The Korean Oxygen Facial ($250) is an advanced, skin-loving treatment that infuses pure oxygen and nutrient-rich serums deep into the skin. It stimulates collagen production, enhances deep hydration, and purifies the pores, leaving you with an unmistakable, youthful glow. It is the absolute standout treatment for special occasions or when your skin demands a red-carpet radiance.
Our Dermaplaning ($85) treatment uses a precise, sterile blade to gently sweep away the outermost layer of dead skin cells and fine vellus hair ("peach fuzz"). This instantly reveals exceptionally smooth, glowing skin with absolutely zero downtime.